A freelance practice ─── Customer Success & Implementation

Users
don't
churn — they get lost.

01 ─ Post-sales onboarding is slow.
02 ─ Internal CS is stretched thin.
03 ─ Implementation TATs drag.
04 ─ Clients churn before value.

Most companies don't lose customers because of product. They lose them because users never reach value fast enough. I find the gap. I fix it. I leave a playbook behind.

The Receipts

Numbers I've actually moved.

Across fintech and SaaS portfolios.
₹120L+ ARR managed.
01 / 04
00
Days to onboard, down from
02 / 04
0%
Faster onboarding
03 / 04
0%
Churn risk reduced
04 / 04
0%
Operational efficiency
What I Do ─── Services

Six ways to plug the leak
between signed and shipped.

// 01service

Onboarding

Structured fast-track programs tailored to your product. Users hit value before doubt sets in.

// 02service

Demo running

High-conversion post-sales demos that compress time-to-value into one session.

// 03service

Implementation

End-to-end setup, configuration, and go-live. Embedded with your team.

// 04service

TAT reduction

Process audits and playbooks that cut implementation time, often by half.

// 05service

Drop-off audit

Forensic analysis of real user journeys. Find exactly where they leave.

// 06service

Fractional CS

Senior expertise without the salary, benefits, or full-time risk.

About ─── Why Me

Sevengoodyears.

I've spent seven years working the seam between sales and retention — the place where most revenue quietly dies. I know what it looks like when it's working, and I know where to push when it isn't.

Years in
Fintech & SaaS ops
Built
CS from zero
Scaled
Across teams
Worked
Sales → onboarding → retention
Best fit for
Early-stage startups Mid-size SaaS Agencies New product launches New market segments
Track Record ─── Where I've Been

Eight years of closing the gap.

Banking. Dev tools. Fintech. Edtech.
Same playbook, different products.
// 01
Dec 2024 — Present
LEO1
Mumbai · Edtech

Assistant Vice President — Implementation (CSM)

  • Lead end-to-end implementation and customer success for LEO1's Smart ID + prepaid card product across ~14 educational institutions, holding a <10-day delivery SLA.
  • Oversee card printing and fulfilment operations for ~25,000 students, coordinating logistics, product, and school-admin teams.
  • Built and standardised implementation SOPs that cut central-team onboarding dependency by ~30%, enabling faster regional scale.
// 02
Mar 2022 — Dec 2024 · 2y 10m
Jodo
Mumbai · Fintech

Program Manager

  • Owned P&L and full account health for a ₹120L+ ARR portfolio across Payment Gateway, Auto Debit, and Fee Financing products.
  • Maintained >95% retention through structured QBRs and proactive risk tracking.
  • Ran cross-functional programs spanning sales, onboarding, product, and ops — the seam where most revenue quietly leaks.
// 03
Apr 2021 — Feb 2022 · 11m
BrowserStack
Remote · Dev tools

Business Development Representative

  • Prospected and qualified ~150+ enterprise and mid-market leads each month across European markets.
  • Handed off sales-ready opportunities to Account Executives, maintaining a consistent and predictable pipeline.
// 04
May 2018 — Jun 2020 · 2y 2m
HDFC Bank
Durgapur · Banking

Relationship Manager

  • Grew managed portfolio from ₹18Cr to ₹30Cr in 18 months by deepening HNI relationships and onboarding new clients through structured referral networks.
  • Achieved a 55% cross-sell conversion rate on savings and investment products across ~200 premium banking clients.
  • Delivered CASA acquisition targets for 18 consecutive months — a branch top-performer through needs-based selling.
Recommendations ─── In Their Words

One of the most dependable and high-ownership individuals I've worked with.

He took full ownership of regional revenue and operations and consistently went beyond execution to improve systems at scale. His work had a clear and measurable business impact.

What sets him apart is his ability to combine operational depth with commercial instinct — he not only ensured strong SLAs but proactively built systems that lifted the whole team.

He is proactive, structured, and solutions-oriented, with a strong bias for action. His early promotion and company-wide recognition were well-earned.

Any team looking for someone who can take ownership, build systems, and deliver results would benefit greatly from having him on board.

// More Voices

If you need someone who can execute plans perfectly, Tanishq is that person. He is focused, helpful and always beats his targets. He makes the work easy for everyone involved. I can always count on him to get the job done right.

Natarajan
Former Colleague

Tanishq has shown remarkable dedication and responsibility in his work. The way he approached the task, maintained accuracy, and delivered on time is truly impressive. Great job overall, especially in maintaining quality and meeting deadlines while raising our bills for the students.

Madhura Kumari
Head Accounts · The Gera School, Goa

I worked closely with Tanishq at Jodo while they partnered with Ednovate to improve our fee collections. They quickly understood our challenges and implemented a parent-friendly Auto Debit system that boosted on-time payments and reduced manual follow-ups. Strong ownership, strategic thinking, and execution — highly recommend.

Prachi Jain
CSO · Ednovate

It was really great working with Tanishq. I genuinely enjoyed collaborating on the implementation and systems side — his approach is thoughtful, detail-oriented, and always focused on getting things done right. It made the whole process smooth and productive.

Himanshu Singh
Former Colleague
Get In Touch ─── Let's Talk

Fix your
funnel with me.

Engagements Project · Retainer · Fractional